Troubadour Trust is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.
When you visit our website we may collect the following information: automatically populated IP address. A public IP address is a unique number which allows a computer, group of computers or other internet-connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. They make it possible for us to provide access to online ticketing service and track visitor statistics, such as returning visitors. These could be essential cookies, functional cookies and performance cookies.
It is easy to manage your cookies by adjusting your browser settings. For more information about cookies and how to opt-out, visit any of the following industry bodies:
- European interactive digital advertising alliance – https://www.youronlinechoices.com/
- Digital Advertising Alliance – https://digitaladvertisingalliance.org/
- Network Advertising Initiative – http://www.networkadvertising.org/understanding-online-advertising
We do collect your information when you interact with us. This could include booking workshop places online, by phone, or in person; if you are applying for a place on a course or workshop; a teacher and local school; if you have specific needs, such as a disability, we collect details of how we can best support your future visits; a charitable and community organisation; and of course donors and sponsors.
It could also be when you sign up to receive updates from us by email and other digital channels.
If you contact us with feedback online, by email, by phone or in person we keep a record of the correspondence on our database to help us improve our customer service.
We also monitor how our audiences and communities use the website to help us understand how it could be improved.
We will never share, sell, rent or trade your personal information with or to any third parties for any purposes without your prior consent.
When you visit our premises there may be CCTV recording equipment in and around our premises for monitoring and security purposes. CCTV cameras operate on all public access points and in the ‘front of house’ public areas of the theatre, such as terraces, bars and foyers. They do not operate in private areas such as washrooms, dressing rooms and in rehearsal studios.
To comply with our legal obligations, in certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or subpoenas, carry out due diligence in accordance with statutory regulations or keep our database accurate and relevant, for example, using National Change of Address (on the basis of our complying with a legal obligation).
Where we refer to using your information on the basis of our ‘legitimate interests’, we mean our legitimate business interests in conducting and managing our business or our relationship with you.
We only collect the information that’s necessary to carry on our charitable work, provide the particular service or workshop you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this may mean that we cannot provide you with certain services and that our communications are less relevant and personalised. For example, you may not hear about an event or activity that we think would appeal to you.